To join our authorized dealer network, please contact our sales team via the “Contact” page or apply for access to the B2B Portal.

Whistle bikes are sold through our official dealer network. However, selected models from past seasons, demo units, or bikes with minor cosmetic flaws are also available on our e-commerce platform: Atala Outlet.These bikes are fully tested and technically perfect, and may include exclusive offers from events or promotional campaigns. Additionally, many of our authorized dealers operate their own independent e-commerce websites. We recommend a quick online search to explore their current inventory and purchasing options, offering you even greater flexibility in finding your perfect Whistle bike.

Use the “Find a Dealer” tool by entering your location to view all active Whistle and Atala retailers nearby.

Yes. Registered dealer partners can access our B2B platform to view real-time stock availability, place orders, and manage promotional materials. B2B Portal Link

All Whistle bikes are covered by a comprehensive warranty that fully complies with all European Union consumer protection laws. This guarantees peace of mind against manufacturing and material defects. For specific details on your model's coverage, please consult your owner's manual or contact your authorized Whistle dealer.

The first point of contact is your local dealer. Alternatively, you can submit a support request via the “Assistance” section of our site.

Dealers can order certified replacement parts through the B2B portal or by contacting our sales network.

Each Whistle model includes a detailed sizing chart. When in doubt, we recommend in-store testing for the most accurate fit.

All technical details and updated specifications are available on the product pages and as downloadable PDFs in the dealer area.

Yes. We provide high-resolution images, POS materials, manuals, and digital content optimized for physical stores and online promotion.

No. All Whistle e-bikes comply with EU Regulation EN15194 and are limited to 25 km/h, meaning they are classified as bicycles—no registration or insurance required.

Yes, for both your safety and the optimal performance of your Whistle bike, a maximum permissible total weight (rider plus any luggage) is always specified.For our e-bikes: This critical information is clearly displayed on a dedicated label located on the rear of the seat tube. We highly recommend checking this label before riding to ensure compliance.For our muscular bikes (non-e-bikes): On several models, you'll find a similar "permissible total weight" label. If you don't see one directly on the frame, please refer to the technical specifications available on the product page of our website, or simply consult your authorized Whistle dealer for precise details.

Through the dealer after sales portal, you can submit a support ticket by uploading technical details and supporting documentation.